Cancellation policy
Cancellations Policy
Last updated: 05/11/2025
At Cape Gang (“we,” “our,” “us”), we understand that sometimes you may need to cancel an order.
This Cancellations Policy explains your rights and how cancellations are handled.
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### 1. Cancellation Before Dispatch
- You may request to cancel your order before it has been dispatched.
- To cancel, please contact us immediately at: capeganguk@gmail.com
- Once your cancellation is confirmed, any payment you made will be fully refunded to your original
payment method within 14 days.
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### 2. Cancellation After Dispatch
- Orders that have already been dispatched cannot be cancelled, as shipping is already in progress.
- If you do not want the item after delivery, you may return it under our Returns Policy for a refund
(subject to product condition and applicable rules).
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### 3. Right of Withdrawal (EU Customers)
- Customers in the European Union have the right to withdraw from a purchase within 14 days of
receiving the goods without giving any reason.
- The withdrawal period begins from the day you (or a designated recipient) receive the order.
- To exercise this right, contact us at capeganguk@gmail.com.
- Returned goods must be unused and in original packaging. You are responsible for the return
shipping costs unless the item is faulty or incorrect.
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### 4. Refunds
- Refunds are processed once your cancellation or returned goods are received and inspected.
- Refunds are issued to the original payment method.
- Standard processing time is up to 14 days.
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### 5. Contact Us
For any questions about cancellations, please contact:
Cape Gang
Unit E04 Arena Business Centre, Holyrood Close, Poole, England, BH17 7FP
Email: capeganguk@gmail.com
Website: www.capegang.com